Associate, Global Service Desk

Key skills

• IT Infrastructure
• IT Operations
• Change Management
• ITIL
• Incident Management
• Problem Management
• Risk Assessment
• Stakeholder Management
• Issue Tracking

Job description

Job Title: Associate, Global Service Desk

Company: Concentrix

Location: Pune, India

Experience: 0 - 2 Years

Eligible Batches: 2024, 2025, 2026

Salary: ₹3 - 6 LPA

Job Overview:

Concentrix is hiring for the Associate, Global Service Desk role. The position focuses on IT infrastructure shared services, IT change management, stakeholder coordination, and IT service management processes.

Key Responsibilities:

• Support IT infrastructure shared services and IT platforms.
• Review system changes, updates, and fixes and assess associated risks.
• Follow ITIL practices for change, incident, and problem management.
• Support organizational design and role-and-responsibility definition.
• Manage stakeholders and track and report issues.
• Support IT change management across the organization.
• Manage and monitor the IT change portfolio.
• Track IT change progress throughout the change lifecycle.
• Participate in regular one-to-one meetings with managers and team members.

Required Skills:

• Basic understanding of IT infrastructure and IT platforms.
• Knowledge of ITIL, incident management, and problem management.
• Understanding of IT change management and risk assessment.
• Stakeholder coordination and issue tracking.
• Documentation, reporting, and communication skills.

Selection Process:

• Resume shortlisting / HR screening call
• Direct technical interview
• HR or manager round

Note: Verify the current opening, eligibility, salary, and application URL on Concentrix's official careers website before publishing.

Apply on the official Concentrix careers page

Check your resume match score for this job free on Job Scanner