IT Services Delivery Manager GCC

Key skills

• Azure

Job description

Responsibilities:

IT Infrastructure & Operations Management

• Oversee daily IT operations, infrastructure reliability, and system availability across on-prem and cloud environments.
• Manage enterprise network infrastructure including LAN, WAN, SD-WAN, routers, switches, and firewalls.
• Ensure high availability and performance of servers, virtualization platforms, and Azure cloud services.
• Establish proactive monitoring, alerting, and capacity management frameworks.

Cyber Security & Risk Management

• Lead cybersecurity operations covering threat detection, incident response, vulnerability management, and remediation.
• Implement and govern Zero Trust security architecture and endpoint protection controls.
• Oversee security technologies including Firewalls (Checkpoint / Palo Alto), Zscaler, AV/EDR solutions.
• Coordinate with Truist Information Security teams to align with enterprise security standards and risk frameworks.

Identity & Access Management (IAM)

• Own and manage IAM capabilities including Active Directory, RBAC, MFA, and Privileged Access Management.
• Ensure least-privilege access, user lifecycle management, and audit readiness.

IT Security Compliance & Governance

• Ensure compliance with IT security policies, regulatory requirements, and internal standards.
• Support internal and external audits, security assessments, and remediation tracking.
• Maintain documentation for security controls, policies, and governance processes.

Disaster Recovery & Business Continuity

• Own Disaster Recovery (DR) and Business Continuity Planning (BCP) strategies for GCC IT operations.
• Define and test RTO/RPO objectives, backup strategies, and failover mechanisms.
• Conduct periodic DR drills and resilience testing.

Automation & Operational Excellence

• Drive automation frameworks for infrastructure provisioning, monitoring, patching, and incident resolution.
• Use analytics and operational data to optimize efficiency, reliability, and risk reduction.

IT Service Management (ITSM)

• Govern IT services using ITIL-based practices including Incident, Problem, Change, Request, and Asset Management.
• Ensure SLA adherence and high levels of customer satisfaction.

Leadership, Stakeholder & Vendor Management

• Lead and mentor infrastructure and cybersecurity teams.
• Partner with business stakeholders, GCC leadership, and Truist IT and Security teams.
• Manage strategic IT and security vendors and service providers.

Technical & Professional Skills

• Networking: Switches, Routers, SD-WAN
• Security: Firewalls (Checkpoint / Palo Alto), Zscaler, Zero Trust, SOC integration
• Identity: Active Directory, IAM, MFA, Privileged Access
• Systems: Windows Domain, SCCM, Intune, AV/EDR
• Cloud & Virtualization: Azure, VM platforms

Preferred Skills:

Technology->IDAM->Identity Management,Technology->Infrastructure Security->Infrastructure Security,Technology->Infrastructure Security->IT Service Management,Technology->Security Operations->SOC Operations

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