Director, Account Management, Sales SMB

<div class="content-intro"><p>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.</p> <p>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.</p> <p>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.</p> <p>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.</p> <p>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</p></div><p><strong>WHAT WE’RE LOOKING FOR</strong></p> <p>As the leader of Braze’s SMB Account Management team, you will be responsible for a growing team of Account Managers. This is a management SaaS sales role which requires a high level of experience managing a medium sized team. Strong candidates will have experience working with a wide variety of clients in multiple verticals ranging from startups to established, small and medium sized companies. In addition, experience selling a marketing automation, CRM, email, or analytics solution is highly preferred.</p> <p>Strong candidates will have experience working SMB clients, as well as the ability to coach and lead a team of Account Managers growing and retaining SMB and mid market customer relationships.</p> <p><strong>WHAT YOU’ll DO</strong></p> <p>The Director of Account Management is a SaaS sales role requiring proven experience and performance managing a team of up to 8 Account Managers. This leader will continue to shape and scale Account Management across EMEA through upsells and renewals, and collaborate with all customer facing teams across the org.</p> <p><strong>WHAT YOU HAVE</strong></p> <ul> <li>Minimum of 8 years of proven experience within Sales for Mobile or Marketing Technology required</li> <li>At least 3 years of experience managing a regional team of Commercial / Mid-market Sales executives or Account Managers</li> <li>Ability to work cross-functionally with Marketing, Integrations/Onboarding, Customer Success, and Sales Operations</li> <li>Exemplary leadership skills and dedication to the success and growth of team members</li> <li&g