Lead Renewals Manager

<div class="content-intro"><p>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.</p> <p>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.</p> <p>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.</p> <p>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.</p> <p>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</p></div><p><strong>WHAT YOU'LL DO</strong></p> <p>As a <strong>Lead Renewals Manager</strong>, you will own the end-to-end renewal process for a portfolio of customers within your assigned territory, with a particular focus on complex and strategic renewals. As a senior individual contributor within the Renewals team, you will be expected to operate with a high degree of autonomy, serve as a trusted advisor to cross-functional stakeholders, and help elevate renewal strategy and execution across the broader team.</p> <p>In addition to managing your own portfolio, you will act as a subject matter expert and escalation point for the Renewals team, providing guidance and mentorship to Renewal Managers and contributing to the continued development of our processes, tools, and best practices.</p> <ul> <li><strong>Strategic Renewal Management:</strong> Lead the end-to-end renewal process for a portfolio of customers, including complex and strategic accounts. Develop renewal strategies, manage key timelines and stakeholders, and prepare commercial proposals to drive successful contract execution and revenue retention.</li> <li><strong>Complex Deal Leadership:</strong> Provide guidance on complex renewal structures, pricing considerations, negotiations, and non-standard scenarios, partnering with Sales, Customer Success, Deal Desk, Finance, Legal, and other stakeholders to navigate issues and drive appropriate outcomes.</li> <li><strong>Operational Excellence:</strong> Own the internal quoting and Order Form process for your portfolio, ensuring agreements are structured correctly, executed on time, and accurately reflected across internal syst