Senior Customer Success Manager

<div class="content-intro"><p>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.</p> <p>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.</p> <p>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.</p> <p>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.</p> <p>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</p></div><p>As a Customer Success Manager based in Seoul, you will work primarily with Resellers to help their clients realise value from their investment in Braze. </p> <h2><strong>WHAT YOU’LL DO</strong></h2> <ul> <li>Partner with Braze Reseller team to drive renewals of Reseller customers, retention and net retention targets.</li> <li>Be the primary Customer Success point of contact for our reseller teams and trusted advisor at Braze.</li> <li>Manage a portfolio spanning multiple reseller partners in parallel, each with its own governance cadence, technical maturity and customer mix.</li> <li>Partner with the commercial owners at Braze, taking a lead role to ensure excellent customer experience and commercial alignment.</li> <li>Drive feature adoption by building a shared Success Plan with your reseller teams and customers, providing strategic guidance, enablement, and day-to-day advice to help them help their clients meet their business objectives with Braze.</li> <li>Drive customer advocacy by building strong customer communities in our key markets, including reseller- and existing-customer-facing community events and sessions.</li> <li>Be a strategic thought leader for your reseller partners, analyzing use-cases and recommending market/vertical best practices to enhance client marketing programs.</li> <li>Proactively analyze your partner’s customers product usage through use of platforms such as; Gainsight, Looker and Salesforce to identify opportunities and risks to account health.</li> <li>Maintain ongoing regular contact with our reseller teams via ad-hoc communications, regular check-ins, events, and Executiv