Credit and Collections Manager

<p data-pm-slice="1 1 []"><strong>GAQ427R213</strong></p> <p data-renderer-start-pos="1648">This Manager role within Databricks’ Credit &amp; Collections organisation is responsible for driving credit strategy, strategic customer collections, AR performance, and complex escalations across a high-growth, usage-based Data/AI business. The role combines financial and commercial judgment with hands-on customer engagement, functional oversight of collection operations, and governance of the outsourced collections model. This is a high-impact opportunity for a CA, CPA, or experienced finance professional to take ownership of credit risk, cash, strategic customer relationships, and AR performance at Databricks scale. <strong>This is an individual contributor position with an expectation to be hands-on. </strong></p> <p data-renderer-start-pos="2006"><strong data-renderer-mark="true">The impact you will have: </strong></p> <ul> <li data-renderer-start-pos="2006">Lead the Credit &amp; Collections function for an assigned scope within Databricks, including credit policies, collection practices, risk mitigation, and escalation protocols</li> <li data-renderer-start-pos="2006">Own credit assessment, risk reviews, credit limits, payment terms, credit holds/releases, and exception management within the established approval framework</li> <li data-renderer-start-pos="2006">Make credit recommendations and decisions within delegated authority, balancing credit risk, cash conversion, and commercial considerations</li> <li data-renderer-start-pos="2006">Personally manage collections strategy and executive-level escalations for strategic and high-value Databricks customers</li> <li data-renderer-start-pos="2006">Lead resolution of complex disputes, contractual payment issues, and commercially sensitive collection matters</li> <li data-renderer-start-pos="2006">Own the monthly AR performance framework, including collection targets, cash collected vs. target, CEI, ageing, write-offs, and cash forecasting</li> <li data-renderer-start-pos="2006">Translate AR and credit trends into actionable insights for Finance leadership, including emerging risks, recovery outlook, and bad debt/reserve considerations</li> <li data-renderer-start-pos="2006">Manage the Accenture collections engagement, including SLA/KPI governance, account allocation, quality, process adherence, escalations, and corrective actions</li> <li data-renderer-start-pos="2006">Partner with Sales, Customer Success, RevOps, Legal, Billing, and Finance leadership to resolve high-impact credit and collection matters</li> <li data-renderer-start-pos="2006">Identify systemi