Program Manager, Scale Onboarding (London, United Kingdom)
Job Description
<div class="content-intro"><p>Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!</p></div><div class="section page-centered"> <p class="font-claude-response-body break-words whitespace-normal">In this role, you'll develop and deliver a scale customer onboarding experience for a high volume of customers in our commercial segments. You'll work closely with leadership to help design what scale onboarding can look like at Figma and expand our programs to support international sales teams. You will collaborate with other members of the Customer Onboarding team to inform and evolve the processes and materials for this program. Also, you will use metrics, customer feedback and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You are an excellent communicator and project manager with a passion for customers and we can't wait to meet you!</p> <p class="font-claude-response-body break-words whitespace-normal">This is a full time role based in London.</p> <h4 class="font-claude-response-body break-words whitespace-normal"><strong>What you'll do at Figma:</strong></h4> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Own and manage scale customer onboarding programs supporting a high volume of commercial customers</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Partner closely with sales, marketing and enablement teams to develop and evangelize the program within the Figma organization</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Guide customer goals and successfully drive a high volume of customers towards onboarding closeout</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Partner with Marketing, Operations and Sales to build and optimize scalable customer programs</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and pr