Customer Success Manager, RFA

<h2><strong>Who we are</strong></h2> <h3><strong>About Stripe </strong></h3> <p>Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</p> <h2><strong>What you’ll do</strong></h2> <h3><strong>Responsibilities</strong></h3> <ul> <li>Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive; </li> <li>Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team;</li> <li>Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;</li> <li>Evangelizing Stripe's customer success stories, as well as its systems and processes;</li> <li>Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status; </li> <li>Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.</li> </ul> <h2><strong>Who you are</strong></h2> <h3><strong>Minimum requirements</strong></h3> <p>Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations.</p> <p>Position also requires the following:</p> <ul> <li>8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products;</li> <li>8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user;</li> <li>8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment;</li> <li>8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform;</li> <li>4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and</li> <li>4 years of experience adv