Design Program Manager, Research Operations

<h2><strong>Who we are </strong></h2> <h3><strong>About Stripe</strong></h3> <p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</span></p> <h3><strong>About the team</strong></h3> <p>Stripe’s Design organization builds the product and brand experiences that millions of businesses and developers rely on. We’re a cross-functional, global organization of product designers, content designers, design researchers, design systems engineers, motion designers, and design program specialists.</p> <p>Our mission is to make economic infrastructure simple and accessible. Design plays a central role by making complex flows understandable, crafting clear product language, and building consistent systems that scale.</p> <p>The Design Operations team leads Design’s business operations, runs cross-organizational programs, and builds the systems that help teams collaborate and produce high-quality work. Design Program Managers guide complex programs through the design lifecycle and apply design thinking to our operating model. They prototype and iterate on how our team works.</p> <p>We’re looking for a Design Program Manager to partner with the Research team. This full-time role reports to the Head of Design Operations.</p> <h2><strong>What you’ll do</strong></h2> <h3><strong>Responsibilities</strong></h3> <ul> <li>Lead and build programs for the Research organization. Develop and implement processes and resources that support impactful research and scale the use of user insights across Stripe.</li> <li>Improve our operating model and processes, including automating tasks, improving workflows, and developing repeatable methodologies. Measure the impact of these changes.</li> <li>Prepare researchers to use agentic workflows, including designing, building, and overseeing autonomous, multi-agent workflows.</li> <li>Build custom tools, agents, automations, and skills for Research workflows and responsibilities.</li> <li>Evaluate and implement new tools with researchers and cross-functional partners to support new capabilities across Stripe.</li> <li>Work with researchers and designers across disciplines, skills, backgrounds, and specialties. Identify patterns and scale successful tools and approaches for broader team use.