Service Transformation Solution

• Drive RFI and RFP stage solution for IT Operations services transformation for large deals, leveraging AI & GenAI, and the reimagined services • Work closely with CSG, customers, Large Deals team and AI Solution Leads, and other Infosys CoEs, to create transformative solutions to deliver efficiency and productivity improvement • Identify best-fit solutions leveraging Infosys IP and 3rd party solutions, and ensure client alignment with the solution and dependencies, and own up overall productivity improvements Account Service Transformation • During execution, drive implementation of the transformation solution, including working with CSG and client counterparts for necessary approvals Work with Infosys CoEs to bring the best-in-class capability to support the account team in implementing the solutions Technical Requirements: • Excellent hands-on knowledge of IT Operations (AMS or Infra Ops), ITIL processes, ITSM (ServiceNow / JIRA) and Observability Tools (Dynatrace, AppDynamics, Datadog, Splunk, etc.) Experience in bringing productivity improvements in managed services engagements. • Structured problem solving, program management and consulting skill sets • Technical awareness on GenAI, Agentic AI, Data Science, and software development methodologies • Experience in bringing Service Transformation and productivity improvements in managed services operations • Collaboration and teamwork, to work with client teams, account team and Infosys CoEs, to deliver committed outcomes Good verbal & written communication skills, presentation skills Responsibilities: • Develop comprehensive service transformation solution for the program and own the outcome committed in deals during RFP stage • Work with Account / Service Line teams for ticket analysis, use case identification • Own tools rationalization, traditional automation and process related PI improvement solutions • Create solution documents/presentations, Orals deck, identify benefits • Create overall transformation roadmap/timelines • Participate in customer discussions and Orals presentations as IT Ops SME and Service Transformation Lead • Collaborate with COEs, AI Solution Leads and Platform teams on solution development and demo setup for client meetings • Conduct detailed workshops with customers and account leads to identify opportunities for Service Transformation in existing engagements and create roadmaps • Provide estimates for overall service transformation and commit on PI outcomes • During contracting and negotiation process ensure that all necessary assumptions and terms to enable the service transformation is included in MSA and SoWs • Transition to execution role post deal wins to plan, track, measure and report against committed improvements Preferred Skills: Technology->AI-Generative AI->Generative AI - Basic,Foundational->Infra-Process->Infra-Process-Others,Technology->Infra_ToolAdministration-ITSM->HP Service Manager->ITSM,Technology->AI-Data science->Data Science - Basic