ITIL - Quality

he Infosys Quality Team is a critical partner of all the business units and business enabling functions in achieving excellence in its business, delivery and client experience. We are the change agents that set benchmarking practices, share them across projects & units, arrive at new models of excellence and institutionalize them across! Technical Requirements: In-depth Knowledge for CMMI, ISO, ITIL and other related standards • Understanding and exposure to Agile methodology and related ALM tools • Understanding of Lean concepts • Understand data analysis, patterns and basic statistical tests and comparisons • Communicating with stakeholders • Able to persuade and navigate change with stakeholders. Responsibilities: • Identifying Opportunities to adopt the best process, practice, and tools in our projects • Identifying Opportunities to optimize cost and eliminate wastage across projects • Adopting and implementing the latest developments in Agile Project execution • Derisk Projects by planning and implementing strategies for noiseless delivery • Seek and analyze feedback from clients to ensure meeting expectations • Analyze data for inferences, patters and help derived data-based decisions • Coaching teams to identify opportunities for improvement by guiding them for data analysis Preferred Skills: Foundational->Service Management->Service Design->ITIL,Foundational->Quality models/improvement frameworks->CMMi for Development->CMMI Process Area wise process definitions,Foundational->Quality models/improvement frameworks->ISO 27001