IT CMDB, ITAM_JL5

Key skills

• Software Engineering
• Problem Solving
• System Design

Job description

Responsibilities:

"• Own the IT CMDB strategy, design, implementation, daily operations, and adoption

• Act as subject matter expert for:
• Configuration Items discovery
• Service mapping
• Hardware Asset management, Software Asset Management, including lifecycle
• Define, maintain, and govern relationships between Configuration Items through automated and manual processes
• Ensure completeness, integrity, and accuracy of CMDB data"

"• Coordinate CMDB implementation with the ServiceNow platform owner and external vendors

• Manage CMDB integrations with third party tools (e.g. Intune, monitoring solution…)
• Define KPIs, identify gaps, and drive continuous improvement actions
• Enable and support other ITSM processes, especially Incident and Change Management
• Collaborate with IT Security, IT Enterprise Architecture, External Service Providers, Regional IT, Finance, and Business Solutions teams
• Drive CMDB adoption internally and externally through communication, documentation, training, procedures, and best practices
• Support Incident Management activities when required"

Preferred Skills:

Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ConfigManagement->BMC Remedy CMDB,Technology->Infrastructure Security->IT Service Management->Servicenow

Apply on the official Infosys careers page

Check your resume match score for this job free on Job Scanner