ServiceNow HAM Pro Specialist

Infosys · Bangalore, India · 2-5 years · Full-time

Key skills

  • Software Engineering
  • Problem Solving
  • System Design

Job description

Responsibilities:

We are seeking an experienced IT Asset Management professional with expertise in ServiceNow HAM Pro to manage end-to-end hardware asset lifecycle operations, asset governance, reconciliation, audits, reporting, and process improvement initiatives. The ideal candidate should have strong experience in ServiceNow ITAM/HAM modules, compliance management, vendor coordination, and asset lifecycle governance.

Key Responsibilities

  • Manage end-to-end Hardware Asset Management (HAM) lifecycle in ServiceNow.
  • Maintain asset inventory accuracy through reconciliation and audit processes.
  • Perform asset onboarding, transfer, refresh, retirement, disposal, and recovery activities.
  • Ensure compliance with asset management policies, controls, and governance frameworks.
  • Perform periodic asset audits and maintain audit readiness.
  • Drive process improvements across ITAM and HAM operations.
  • Coordinate with ServiceNow development teams for HAM enhancements, workflows, and catalog improvements.
  • Manage vendor engagements for asset procurement, disposal, logistics, and lifecycle management.
  • Create dashboards, KPI reports, metrics, and executive-level reporting.
  • Ensure SLA adherence and operational excellence across asset management functions.
  • Support stakeholders with inventory planning, forecasting, and lifecycle decisions.

Mandatory Skills

  • ServiceNow HAM Pro
  • IT Asset Management (ITAM)
  • Hardware Asset Management
  • Asset Lifecycle Management
  • Asset Reconciliation
  • Asset Audits
  • Inventory Management
  • Asset Governance & Compliance
  • ServiceNow Reporting & Dashboards
  • Vendor Management

Preferred Skills:

Domain->Service Management->IT Asset Management,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Domain->Enterprise Asset Management->IT Asset Lifecycle Management,Technology->Infra_ToolAdministration-ConfigManagement->CA CMDB

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