Manager (Sales)

Key skills

• Business Development
• Lead Generation
• Recruiting
• Salesforce
• CRM

Job description

JOB TITLE: Manager (Sales) REPORTS TO: Specialty General Manager

DEPARTMENT: Specialty Specific FLSA STATUS: Full-Time; Exempt

SUMMARY

The Manager will lead a team of recruiting professionals within their assigned profit center to achieve bookings, revenue, and margin objectives. This role involves executing sales and recruitment strategies, driving team performance, and fostering a culture of accountability and high achievement. The manager will provide ongoing coaching and development to ensure the team meets KPIs related to production growth, candidate placements, and client satisfaction. In partnership with key internal stakeholders, the Manager will maintain strong relationships internally as well as with clients and candidates/providers to support business development efforts. Success in this role requires a results-driven, adaptable leader with expertise in both sales and recruitment, who thrives in a fast-paced, target-oriented environment. Strong communication, problem-solving, and team-building skills are essential, along with proficiency in using CRM and recruitment platforms to manage the team's operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coach and mentor team members by observing and providing feedback to foster development and success of individuals and region

Partner with team members to discuss career interests and development needs.

Strategize with GM to evaluate projections in terms of days filled, specialty and average daily margin rate to implement action plans that address fluctuating performance to ensure individuals are hitting KPIs and Ramp expectations and team is meeting or exceeding budget goals

Work with GM by liaising with marketing team to optimize lead generation and other marketing activities for Recruiting team

Along with GM, work with Sales and Recruiting team to align sales strategy and delivery to ensure timely submittals to new jobs

Conduct weekly/monthly/quarterly individual meetings with team members to assess production results and consultative sales approach to project performance and discuss team member obstacles

Interview internal and external candidates for hiring using a blend of competency and performance talent assessment approach to make successful hiring decisions

Evaluate daily and weekly team member production according to recruiting best practices to coach and implement action plans using the performance improvement plan process

Manage escalated customer and provider situations on behalf of team members (e.g., contract clarification and disputes) to preserve loyalty and market share.

Assess training needs and performance data to aid in developing & implementing results-based training curriculum that addresses performance gaps

Facilitate team meetings to determine individual performance progress and weekly goals by discussing submittals/presentations, open jobs, hot docs, pending contracts/jobs to expedite assignments

Stay up-to-date with market trends and make recommendations to GM on process improvement or innovation to grow the business

Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within team

QUALIFICATIONS

Bachelor's Degree preferred

Excellent written/verbal communication skills

Prior experience as a Recruiter or Business Development Professional

2+ years' experience in a leadership role

Analytical skills to evaluate data and make operational decisions

Proficient with ATS (Salesforce preferred)

Work Location is hybrid in Irving, TX 75039 (Monday, Tuesday, Wednesday in-office required)

Apply on the official Caliberhealth careers page

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