DWS _Client Engineering _Digital Workplace Services-

Key skills

• Azure

Job description

Key Responsibilities

Manage and support enterprise endpoint infrastructure including desktops, laptops, and virtual workstations.

Administer Microsoft Intune, SCCM/MECM, Autopilot, and endpoint management solutions.

Design and deploy Windows 10/11 operating system builds and upgrade solutions.

Manage device provisioning, software packaging, patch management, and compliance policies.

Implement endpoint security controls using Microsoft Defender and security best practices.

Support device lifecycle management including onboarding, refresh, and decommissioning.

Troubleshoot complex desktop, application, and mobility-related issues.

Manage Group Policies, Active Directory, Azure AD (Entra ID), and endpoint configurations.

Support Microsoft 365 applications and collaboration tools.

Automate operational tasks using PowerShell scripting.

Monitor endpoint health, performance, and compliance metrics.

Collaborate with security, infrastructure, and service desk teams for issue resolution.

Prepare technical documentation, SOPs, and knowledge articles.

Required Skills

Technical Requirements:

soft Skills

Strong customer-service orientation.

Excellent troubleshooting and analytical skills.

Effective communication and stakeholder management.

Strong documentation and coordination capabilities.

Ability to work in enterprise support and transformation environments.

Responsibilities:

g hands-on expertise in:

Microsoft Intune

SCCM / MECM

Windows 10/11 Administration

Windows Autopilot

Microsoft Entra ID (Azure AD)

Microsoft 365 Administration

Group Policy Management

BitLocker

Microsoft Defender for Endpoint

Experience in:

OS Deployment & Imaging

Patch Management

Software Packaging & Distribution

Endpoint Security & Compliance (Tenable)

Device Lifecycle Management

Strong troubleshooting skills across desktop, mobility, and workplace technologies.

Preferred Skills

Experience with VMware Workspace ONE or Citrix.

Knowledge of Virtual Desktop Infrastructure (VDI).

Familiarity with Azure Virtual Desktop (AVD).

PowerShell scripting and automation experience.

Knowledge of ServiceNow ITSM processes.

Certifications (Preferred)

Microsoft Certified: Endpoint Administrator Associate (MD-102)

Microsoft 365 Certified: Modern Desktop Administrator

ITIL Foundation Certification

Microsoft Azure Fundamentals (AZ-900)

Preferred Skills:

Technology->EUC-VDI->Citrix XenDesktop->VDI,Technology->Infra_ToolAdministration-ITSM->BMC Remedy ITSM->ITSM,Technology->Infrastructure Testing->End User Computing,Technology->EUC-Patching_and_Distribution->SCCM,Technology->Infrastructure-Server Administration->MS-Windows->Windows10 Migration,Technology->Enterprise Mobility Solution->MS Azure AD, MS Azure RMS, MS Intune

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